Archive for the 'Customer Service' Category

Three Tips To Get Your Emails Read

Friday, September 5th, 2008

One thing I know for sure, after sending millions of emails and watching the results - If you don’t think about your reader first and above all, you will lose their interest. I attended an email marketing conference recently and one presenter, from a company, who was supposed to be talking about email deliverability issues [...]

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Retain Customers With The Power of Swag

Thursday, August 14th, 2008

What Is Swag?
Not since the days of pirates has swag been so important; and unlike our swashbuckling forbearers, we needn’t navigate the open seas to find some. But what exactly is swag, and why should you be excited about it?
The terms “swag”, “schwag”, and “tchotchkes” all refer to one concept – free stuff! [...]

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Understanding Compliance Checking Procedures

Thursday, July 31st, 2008

by Jason Eckenroth - Founder and President, ShipCompliant

Compliance Checks: What, Where, When and Why
The term “compliance check” has become almost ubiquitous in the wine industry. But what exactly does it mean, and when should you run a compliance check?

The diagram above shows a typical workflow for direct to consumer wine orders. The entry point to [...]

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Wineries: What is the Goal of Your Email?

Thursday, July 17th, 2008

Welcome to another edition of the WineMarketer.com newsletter.
Have a Purpose

In my research of email marketing practices for wineries I receive 10 to 20 emails per day from the various winery lists I am subscribed to. I look for the best and the worst examples of email marketing.
After reading thousands of emails I have a [...]

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Affiliate Marketing For The Wine Industry

Thursday, June 19th, 2008

Build A Sales Team Without The Overhead
Welcome to another edition of the WineMarketer.com newsletter.
Are you developing new revenue channels by tapping into the power of Internet marketers and publishers? With the highly competitive online wine landscape, it’s critical to fully leverage the power of the web in your favor - particularly finding ways to work [...]

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Three Years After Granholm v Heald

Thursday, June 5th, 2008

By Jeff Carroll, Vice President of Compliance - ShipCompliant
The Wild Ride Continues
Welcome to another edition of the WineMarketer.com newsletter.
If, just after the Supreme Court ruling of May 2005, you thought [...]

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The Element of Surprise in a Customer Centric Culture

Thursday, May 15th, 2008

By Paul Mabray, CEO - Inertia Beverage Group
Surprise!
Welcome to another edition of the WineMarketer.com newsletter.
My first mentor once told me that the best way to elevate your customer’s experience is not just to establish a relationship, but also to SURPRISE them (in a good way). Today I recognize this great piece of advice as central [...]

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Creating the Online Wine Experience

Friday, March 2nd, 2007

Creating the Online Wine ExperienceOnline wine sales are growing [...]

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